Return & Refund Policy

1. Policy Overview

At MEXAROSSA, we strive to offer a fair, transparent, and legally compliant returns mechanism. Under consumer protection guidelines, we provide a 7-day window to request returns or exchanges. This policy outlines customer rights, procedures, return conditions, exclusions, and refund timelines.

2. Eligibility for Returns

To qualify for a refund or product replacement, your return must satisfy all of the following conditions:

• Time Window: Return requests must be initiated within 7 calendar days from the date the package is marked as delivered by the courier.
• Product State: The item must be unused, unwashed, unaltered, and in the same pristine condition as received.
• Packaging & Tags: All original retail packaging, brand tags, warranty cards, manuals, dust bags, and accessories must be returned intact.
• Proof of Purchase: A valid order invoice, receipt, or transaction reference number must be provided.

4. Non-Returnable & Non-Refundable Items

For hygiene, regulatory compliance, and safety standards, certain items are strictly non-returnable:

• Personal Care & Beauty: Skincare, cosmetics, hair extensions, and personal care products once the protective seal has been broken or packaging has been opened.
• Intimate Wear: Innerwear, sandos, vests, swimsuits, socks, and related undergarments due to strict health regulations.
• Sale / Clearance: Custom-made products, personalized orders, gift vouchers, and products marked as "Final Sale" or "Non-Returnable" at the time of purchase.
• Physical Software / Subscriptions: Software licenses, digital downloads, and activation keys.

5. Return Initiation Process

6. Quality Inspection & Verification

Upon arrival at our fulfillment center, returned packages undergo a thorough physical quality inspection by our warehouse team within 3 to 5 business days. We verify that serial numbers (for electronics), brand tags, and conditions match our dispatch logs. MEXAROSSA reserves the right to reject refunds or send the product back to you if the returned product shows signs of use, scent, damage not caused in transit, missing components, or mismatching serial numbers.

7. Refund Disbursement & Timelines

Once the return passes our quality inspection, we will approve the refund. The refund amount will be settled back to you:

• Prepaid Orders: Refund will be credited directly to your original payment source (Credit/Debit Card, Netbanking, UPI, or Wallet) within 5 to 7 business days from the inspection date.
• Cash on Delivery (COD) Orders: Refunds for COD orders are issued via bank transfer (NEFT) or secure UPI payment links. You will receive a secure portal link via email to submit your bank account details. The refund is processed within 5 to 7 business days of submitting valid details.
• Bank Posting Delays: Please note that financial institutions and banks can take an additional 3 to 7 business days to post the credit to your account ledger.

8. Governing Law & Dispute Jurisdiction

This Return & Refund Policy, and all commercial transactions on the site, shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of, or in connection with, your purchases or return claims, shall be subject to the exclusive jurisdiction of the competent courts located in Hyderabad, Telangana, India.