Refund Policy

Overview

At MEXAROSSA, customer satisfaction is our priority. We want you to be completely happy with your purchase. If you are not satisfied, we offer a hassle-free refund policy to ensure your shopping experience is risk-free.

Eligibility for Refunds

To be eligible for a refund, your item must meet the following criteria:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging with all tags attached
• You must have the receipt or proof of purchase
• The refund request must be made within 7 days of delivery

Non-Refundable Items

Certain items cannot be refunded for hygiene and safety reasons:

• Beauty and personal care products that have been opened or used
• Intimate apparel and undergarments
• Gift cards and downloadable products
• Products on final sale or marked as non-returnable

Refund Process

Refund Timeline

Refunds will be credited to your original payment method. Please note that it may take an additional 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a free return pickup and either replace the item or issue a full refund, including shipping charges.