Frequently Asked Questions

Standard shipping typically takes 5-7 business days. Express shipping is available and takes 2-3 business days. Delivery times may vary based on your location and product availability.

Currently, we only ship within India. We are working on expanding our shipping to international locations in the near future.

Once your order ships, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.

We offer free shipping on orders above ₹999. For orders below this amount, a flat shipping fee of ₹99 applies.

We accept returns within 7 days of delivery for most products. Items must be unused, in original packaging, and with all tags attached. Some products like personal care items and intimate wear are non-returnable for hygiene reasons.

To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with return instructions and a return shipping label if applicable.

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be credited to your original payment method.

Yes, we offer exchanges for size or color variations. Please contact our customer service team to arrange an exchange.

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, UPI, net banking, and popular digital wallets like Paytm, PhonePe, and Google Pay.

Yes, we use industry-standard SSL encryption to protect your payment information. We do not store your complete card details on our servers. All transactions are processed through secure payment gateways.

Cash on Delivery (COD) is available for orders up to ₹50,000. A nominal COD fee of ₹50 applies to all COD orders.

Yes, we offer EMI options on orders above ₹3,000 through select credit cards and payment partners. EMI options are displayed at checkout.

Yes, we guarantee 100% authentic products. All items are sourced directly from authorized distributors and manufacturers.

If an item is out of stock, you can sign up for email notifications to be alerted when it becomes available again. We regularly restock popular items.

Yes, most electronic items come with manufacturer warranty. Warranty details are mentioned on the product page. Please retain your invoice for warranty claims.

You can cancel your order before it ships. Once shipped, you will need to refuse delivery or initiate a return after receiving the product.

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and enjoy faster checkout.

Click on "Forgot Password" on the login page and enter your registered email. You will receive a password reset link.

You can reach us via email at support@mexarossa.com or call us at +91 98363 90779. Our support team is available Monday to Saturday, 9 AM to 6 PM IST.

Order modifications are possible only before the order is shipped. Please contact our customer service team immediately if you need to make changes.